Frequently Asked Questions
Our team of integrative providers takes a patient-centered and whole systems approach to your health. We are conventionally trained providers with fellowship training in integrative medicine so we address the root causes of your symptoms-- and we have time to listen to you.
If you still have question after reading our FAQ and financial policy, please request more info here.
Ready to schedule? Fill out this quick scheduling form today!
We provide effective, affordable integrative care.
What kind of conditions do our patients see us for?
Combining the best of conventional and evidence-based alternative care, our integrative team have time to listen to you and craft a treatment plan that addresses you as a whole person. In addition to understanding your physical concerns, our providers are ready to address body, mind and spirit to help you regain inner balance, and to feel well again. Our practitioners are expert conventional clinicians who have committed years of post-medical training in Integrative Medicine to offer you care that is less invasive and more effective than a purely conventional approach.
How do I join the
Philadelphia Integrative Medicine practice?
The best way to get started is with our free consult or an initial session
We offer a 20 minute optional complimentary consultation where we can meet and discern your next step to greater health and wellbeing. The consultation can be done via phone or in-office. Please note that our providers won’t review your records or give medical advice until your New Patient Appointment. We treat patients ages 11 and up.
To schedule your free consultation, complete our scheduling form.
Skip the consultation and start treatment right away
Our providers begin preparing for your appointment one week in advance, beginning to draft your unique diagnostic and treatment plan. During your 60-90 minute initial appointment, there is plenty of time to hear from you and to address your needs and goals.
To schedule your new patient appointment, simply complete our scheduling form.
Who should I schedule with ?
Our integrative providers work closely together, meeting daily to discuss your care
We work as a team to prepare for each appointment. You are welcome to schedule with one provider exclusively or to alternate between providers. We talk to one another and would not practice medicine any other way!
We each have particular specialties but we all work with everyone
Learn more about:
Invest in your mind, body & spirit
At Philadelphia Integrative Medicine you receive the undivided attention of your integrative provider, and root cause recommendations to help you better understand your body and move forward. You have direct access to our providers for quick conversations between appointments. We offer individual appointments or an Annual Comprehensive Membership program.
New Patient Appointments:
- $650 with Annmarie McManus, Functional Physician Assistant
- $650 with Lauren Houser, Integrative Nurse Practitioner
Please note: a $300 deposit is taken at the time of scheduling. This will apply towards your first appointment, the remaining $350 is due at the end of your new patient appointment.
- $300 with Annmarie McManus, Functional Physician Assistant
- $300 with Lauren Houser, Integrative Nurse Practitioner
- $400 with Dr. Georgia Tetlow, Integrative Physician
*Extended follow-up appointments are also available. They are equivalent in time and cost as two follow-up appointments.
- $225 Initial 90 minute visit
- $150 45 minute follow up visit
We offer an affordable Annual Membership Plan -Pay for the year and get more!
Becoming a PIM Member gives you maximum benefit with enhanced access to our clinical team. This annual program includes one year of appointments with Lauren Houser, CRNP or Annmarie McManus, PA-C, PT, IFMCP or Rachel Hershberger, MS, CNS, LDN, significant discounts, and access to our monthly integrative classes.
We have noticed that when patients commit to our annual membership, they seem to get better faster. We’ve designed this program to put you on the path to healing well within one year’s time! You can choose to pay upfront and receive a greater discount, or finance for low monthly payments at a lower cost than purchasing individual appointments. However, Membership is optional and you are welcome to pay as you go.
Click here to become a member today!
Personalized testing is recommended by your PIM provider during your new patient visit. At that time we can also provide you with upfront payment options to be paid directly to the testing company. To keep testing costs as low as possible for our patients, you pay the testing companies directly and is not worked into the individual appointment or membership cost. PIM does not receive any benefit from testing in order to strive to keep costs as low as possible for our patients.
FREE Power2Patient Online Portal!
In order to provide you with the best care possible and ensure security, we require use of our free online medical portal to all patients. Power2Patient or P2P is where you will access visit notes from your provider including vitamin and supplement instruction, receipts for insurance reimbursement, lab orders, and send messages to the PIM team. Please reference our quick 2-3 minute demo videos if you need help using the portal.
Out of respect for our patients' and practitioners' time, please note that we require a 2 business days' notice for ALL appointment cancellations. If you do not provide this notice, you will be charged:
- $300 as a cancellation fee for a new patient appointment (deposit is forfeited)
- $100 cancellation fee for a follow up appointment.
Note: If you provide 2 business days' notice, your deposit will be applied to your rescheduled appointment or refunded (upon request only). A $25 fee applies to all refunded deposits.
Is the cost of testing included?
We utilize both insurance-reimbursed and specialty lab testing as part of your comprehensive treatment plan.
We receive no financial benefit from the testing companies we recommend, so we remain 100% focused on what’s right for you. Because we have no relationship with testing companies, testing companies are paid directly by the consumer and the cost of specialty testing is not included in he cost of individual appointments or membership. We choose the best and most cost-effective specialty testing available to keep costs down. To respect your resources, we always select the most effective testing for YOU so you reach your health goals.
Whats the deal with insurance?
Our patients with PPO insurance share that they have received 70-80% reimbursement after deductible for all Philly Integrative Mecine appointments, including their initial and all follow-up appointments.
The number one reason so many patients join our practice is because we have the freedom to offer you quality time with our providers, so that you feel heard and are treated as an individual. Unfortunately, most insurance companies only cover very short visits (5-10 minutes) with a healthcare provider.
For this reason, we offer something slightly different: direct reimbursement.
You pay in full at the time of your appointment. The business day after your in-office appointment, we will post a coded receipt to your patient portal which you can send to your insurer.
If your policy provides out-of- network coverage, you receive reimbursement according to your policy, after you meet your deductible.
Your insurer reimburses you directly-- expect a check in the mail.
Note: Because each insurance policy is unique, we encourage you to call your insurer to inquire about reimbursement-- please find the list of appointment codes below. You do not need to have an appointment scheduled to check your reimbursement rate.
Insurance companies require a physical exam to submit for reimbursement. If your appointment is not in-office, it is not eligible for reimbursement.
How about Medicare and Medicaid?
PIM welcomes you as a patient, but we are sorry to share that Medicare and Medicaid patients are not able to receive reimbursement for PIM appointments. When Medicare or Medicaid patients receive Medicare/Medicaid covered services, providers are legally obligated to bill according to the government’s time frame and specifications. We are not only not able to comply with these billing practices-- we do not have a billing department or trained Medicare/Medicaid billers-- but we intentionally design our practice so that we can spend time with you, hear you and not rush you out of the office. Your PIM appointment is counted as non-Medicare/non- Medicaid covered service.
Why can’t Philadelphia Integrative Medicine be my primary care physician?
We are considered specialists in Integrative Medicine
All of our integrative practitioners are considered specialists and work in partnership with your primary care physician (PCP). They are well versed in primary care concerns, however we cannot act as your primary care doctor. Many patients identify a primary care doctor for referrals and emergencies, but rely on PIM for health care appointments and simple questions between appointments.
How can I purchase Vitamins and Supplements?
PIM has an in office and online supplement dispensary with trusted brands and formulations handpicked by your PIM providers. We recommend our clinic supplements and online supplement store because we feel they are the safest and most effective products. We strive to keep our costs as low as possible, however, all prices are dictated by the supplement companies themselves. You can stop by the office between 9 am and 4:30 pm on Tuesdays, Wednesdays and Fridays to purchase or you can access our online dispensary at:
Order by phone or reach customer service for help M-Th 9 am – 8 pm, Fri-Sat 9am- 5pm (1-877-941-1449)
We do receive a compensation from the time spent selecting, stocking and maintaining our in office and/or online store. You are not required to purchase supplements from PIM. You are free to search for viable options elsewhere. Our in-office and online store are provided as a convenience for patients to easily find what has been recommended from a trusted source that offers fast shipping and exceptional customer service. Any returns must be unopened and unexpired.
Medication Refill Policy
We want to provide you with accurate medication refills in a timely fashion. It is your responsibility to notify your provider via the online portal or at your appointment in a timely manner when refills are necessary. Approval of your refill may take up to three business days so please be courteous and do not wait to call. If you use a mail order pharmacy, please contact us fourteen (14) days before your medication is due to run out.
It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or cancellations may result in a denial of refills. All prescriptions require a follow up appointment at least every 3 to 6 months.
If you have any questions regarding medications please discuss these during your appointment. If for any reason you feel your medication needs to be adjusted or changed please contact us immediately.
New symptoms or events require a clinic appointment. Your provider will not diagnose or treat over email or over the phone.
I want to book an appointment! How do I get started?